Frequently asked questions
Quick answers to what guests ask us most. Can't find yours? WhatsApp us.
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is by 12:00. Early check-in and late check-out depend on availability; ask us and we will do our best.
What ID do I need at check-in?
Pakistani nationals need their original CNIC. Foreign nationals need a valid passport and visa. We do not ask for ID numbers online; the front desk checks documents on arrival.
Can unmarried or local couples check in?
Please contact us before booking so we can explain the documents required under local regulations.
Do you offer airport transfers?
Yes, from Jinnah International Airport in Karachi and Islamabad International Airport. Add your flight number when you book. Transfers are a paid extra.
Are children welcome?
Yes. Tell us their ages when you book; an extra bed can be arranged on request and may carry a charge.
Is there parking?
Please ask the hotel you are staying at and we will confirm parking arrangements for your dates.
Can I bring a pet?
Please ask before booking. We will confirm whether we can accommodate your pet.
How do I pay?
Depending on your rate plan, you can pay at the hotel, by a secure payment link sent by our team, or by bank transfer for groups. Card details are never entered on this website.
How do I cancel or change a booking?
Use the Manage booking page or message us on WhatsApp with your booking reference. Flexible rates can be cancelled free of charge until the deadline in your confirmation; non-refundable rates cannot be changed.
Is Wi-Fi free?
Yes, in every room and public area, for every guest.